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Redicard FAQs

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FAQs

Who can apply for a Redicard?

Applications for a Redicard facility can only be accepted from Members 15 years and over. Operation of the Redicard is subject to the terms and conditions outlined in our Product Disclosure Statement

How do I apply for a Redicard?

Applying for a Redicard is easy, you can apply here.

What if my Redicard is lost or stolen?

How to report loss, theft or unauthorised use of the Redicard or PIN

a) If you or your Nominee believe the Redicard has been misused, lost or stolen or the PIN has become known to someone else, you or your Nominee must immediately contact your Credit Union during business hours or the REDICARD HOTLINE at any time on its emergency number detailed below. Your or your Nominee must provide the following information when making such notification to your Credit Union or the REDICARD HOTLINE:

i) the Redicard number;
ii) the name of your Credit Union; and
iii) any other personal information you or your Nominee is asked to provide to assist in identifying you and the Redicard.

b) The REDICARD HOTLINE or your Credit Union will acknowledge the notification by giving a reference number. Please retain this number as evidence of the date and time of contactng the Credit Union or the REDICARD HOTLINE.


c) When contacting the REDICARD HOTLINE, you or your Nominee should confirm the loss or theft as soon as possible at your Credit Union's office.


d) The REDICARD HOTLINE is available 24 hours a day, 7 days a week.


e) If the REDICARD HOTLINE is not operating at the time notification is attempted, the loss, theft or unauthorised use must be reported to your Credit Union as soon as possible during business hours. 1300 361 555.


f) Your Credit Union will be liable for any losses arising because the REDICARD HOTLINE is not operating at the time of attempted notification, provided that the loss, theft or unauthorised use is reported to your Credit Union as soon as possible during business hours.


REDICARD HOTLINE
Australia wide toll free 1800 648 027 

Apply

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Questions?

If you have any questions, please contact us